SHIPPING POLICY
Last Updated: December 8, 2025
Five Twenty Apparel ships nationwide within the United States, with a focus on delivering your order quickly and reliably from Arizona.
This Shipping Policy explains how we handle order processing, delivery times, shipping costs, and related issues.
1. SHIPPING AREAS
- We ship to addresses within the United States, including most residential and business addresses.
- At this time, we do not offer international shipping outside the U.S.
2. SHIPPING COSTS
Five Twenty Apparel offers nationwide shipping within the United States. Our standard approach aligns with the brand’s focus on accessible, customer-friendly service:
- We may offer free shipping on orders that meet certain value thresholds or during specific promotions, as communicated on https://fivetwentyapparel.com or at checkout.
- Any applicable shipping fees, if not free, will be displayed at checkout before you finalize your order.
The exact shipping structure (always-free, threshold-based, etc.) may evolve over time, but the current terms shown at checkout are the ones that apply to your order.
3. ORDER PROCESSING TIMES
- Orders are typically processed within 2–4 business days after payment is received.
- During high-demand periods (such as holidays, new drops, or major promotions), processing may take a little longer.
Business days are Monday through Friday, excluding federal holidays in the United States and major holidays observed in Arizona.
4. ESTIMATED DELIVERY TIMES
Once your order has been processed and shipped:
- Most orders within the continental U.S. are delivered in approximately 3–7 business days depending on the carrier and your location.
- Deliveries to more remote or rural areas may take slightly longer.
These timeframes are estimates and are not guaranteed. Actual delivery times may be affected by:
- Carrier delays;
- Weather conditions;
- Peak volume periods;
- Other circumstances beyond our control.
5. ORDER TRACKING
- When your order ships, you will typically receive a shipping confirmation email with tracking information.
- You can use this tracking number to monitor your shipment’s progress via the carrier’s website.
If you do not receive tracking information within a reasonable time, please reach out to us via the contact options on https://fivetwentyapparel.com.
6. RISK OF LOSS
All products purchased from Five Twenty Apparel are made pursuant to a shipment contract:
- Risk of loss and title for items pass to you when the order is delivered to the carrier.
- If your package is lost, stolen, or damaged in transit, please first contact the carrier using your tracking information.
- Then contact us with your order number and details so we can work with you to evaluate options, which may include replacement, store credit, or other resolutions at our discretion.
7. INCORRECT OR UNDELIVERABLE ADDRESSES
Please ensure your shipping address is accurate and complete at checkout.
- We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by you.
- If an order is returned to us because of address issues or because it was not claimed, we may:
- Offer to reship the order (additional shipping charges may apply); or
- Issue a refund for the product cost only, minus any original shipping charges if they were applied.
8. SHIPPING RESTRICTIONS
We may be unable to ship to certain addresses (e.g., some P.O. boxes, freight forwarders, or locations restricted by carriers) or may require additional time/fees for shipments to certain areas. If we are unable to ship to your address, we will notify you and issue a refund if necessary.
9. DAMAGED OR MISSING ITEMS
If your order arrives with damaged items or items missing:
- Retain all packaging and the damaged product(s) if possible;
- Contact us as soon as possible with your order number, a description of the issue, and photos of the damage or packaging if available;
- We will review your case and work with you on an appropriate resolution (which may include replacement, store credit, or refund, at our discretion).
10. POLICY CHANGES
We may modify this Shipping Policy at any time. Any changes will be posted on https://fivetwentyapparel.com with an updated “Last Updated” date. Your continued orders after changes are posted constitute acceptance of the revised policy.
RETURN POLICY
Last Updated: December 8, 2025
At Five Twenty Apparel, we want you to love what you wear. Our return policy reflects our commitment to authenticity, quality, and customer satisfaction while staying practical for an Arizona-based online apparel brand.
This Return Policy applies to purchases made directly through https://fivetwentyapparel.com.
1. RETURN WINDOW
- You may request a return within 30 days of the delivery date shown on the tracking information.
- After 30 days from delivery, we generally cannot offer a refund, exchange, or store credit unless required by law.
2. CONDITION OF ITEMS
To be eligible for a return, items must be:
- Unworn and unwashed;
- Free from stains, odors (including perfume, smoke, or pet odors), and damage;
- In their original condition with all tags attached (if tags were present at delivery);
- Free of any alterations or modifications.
We reserve the right to deny a return if the item does not meet these conditions.
3. NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:
- Final sale or clearance items marked “Final Sale”;
- Gift cards;
- Items purchased as part of certain limited-time promotions or special collections clearly labeled as non-returnable.
4. RETURNS FOR REFUND, EXCHANGE, OR STORE CREDIT
4.1 Refunds to Original Payment Method
- If your return is approved and received in acceptable condition, refunds will be issued to your original payment method.
- Original shipping charges, if any, are not refundable unless we shipped an incorrect or defective item.
4.2 Exchanges (Size or Color)
- If you need a different size or color of the same style and it is in stock, we may offer an exchange.
- If the requested item is out of stock, we may offer a refund or store credit instead.
4.3 Store Credit
- In some cases, we may offer or you may choose store credit instead of a refund. Store credit can be used toward future purchases at https://fivetwentyapparel.com.
5. RETURN SHIPPING COSTS
5.1 Customer-Responsibility Returns
- If you are returning an item due to a change of mind, fit, or preference, you are generally responsible for return shipping costs.
- You may use any trackable shipping method to send the item back to the return address that we provide in your return instructions.
5.2 Our-Error or Defective Items
If you received:
- The wrong item;
- A defective or damaged item;
we will work with you to make it right. In such cases, we may:
- Provide a prepaid return label; or
- Offer a replacement or refund without requiring a return, depending on the situation.
Please contact us as soon as possible with your order number, a description of the issue, and photos if applicable.
6. HOW TO START A RETURN
To initiate a return:
- Locate your order number and the email address used at checkout.
- Contact us through the contact options listed on https://fivetwentyapparel.com with:
- Your order number,
- The item(s) you wish to return or exchange,
- The reason for the return, and
- Photos if the item is damaged or defective.
- We will respond with instructions, including the return address and, if applicable, a prepaid label.
We recommend using a trackable shipping service when returning items. We are not responsible for returns that are lost or damaged in transit if the shipping label was purchased by you.
7. INSPECTION & PROCESSING TIME
- Once your return is received, we will inspect it to confirm eligibility under this policy.
- If approved, we will process your refund, exchange, or store credit typically within 5–10 business days.
- Processing times for refunds may vary depending on your bank or payment provider.
If your return is not approved (for example, if the item is worn or damaged), we may contact you with options, which may include shipping the item back to you at your expense.
8. LATE OR MISSING REFUNDS
If you have not received a refund after we’ve confirmed it has been processed:
- Check your bank or credit card account again;
- Contact your credit card company or bank, as it may take some time before your refund is officially posted;
- If you’ve done all of this and still have not received your refund, please contact us through the contact options on https://fivetwentyapparel.com.
9. POLICY CHANGES
We may update or modify this Return Policy at any time. Changes will be effective when posted on https://fivetwentyapparel.com. Your continued purchases after any changes constitute acceptance of the updated policy.
